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April 2017

Are you marketing like a super villain?

This month, they were filming the next Avengers movie here in Edinburgh.

I’ll admit, I’m not a big superhero fan. The heroes tend to be pretty one-dimensional, and I’ve never understood the villains.

Why do they feel the need to kill people?

Why don’t they just use their abilities to make a load of money?

Take Magneto – the X-men nemesis – why doesn’t he go to Vegas and use his powers to control the roulette ball?

“Black 26. You win again, Mr Magneto!”

(Man, I’m going to get some hate mail for this…)

But, no, instead of getting rich on easy pickings, these villains have another idea: (more…)

By Steve Gibson, ago

The beatings will continue until customer satisfaction improves

You probably saw the story about United Airlines staff dragging a bloodied passenger off a flight.

And, of course, this being 2017, other passengers filmed it on their phones and posted it online. It’s a PR disaster. And, since the story broke, United’s stock market value has dropped $255,000,000.

Of course, now their spin machine has kicked in, and they’ve issued multiple apologies. One of these apologies even talked about how (more…)

By Steve Gibson, ago