You probably saw the story about United Airlines staff dragging a bloodied passenger off a flight.
And, of course, this being 2017, other passengers filmed it on their phones and posted it online. It’s a PR disaster. And, since the story broke, United’s stock market value has dropped $255,000,000.
Of course, now their spin machine has kicked in, and they’ve issued multiple apologies. One of these apologies even talked about how (more…)